Shipping policy
Shipping Policy
Last updated: June 3, 2026
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. During high-demand periods, processing times may be slightly longer — we'll keep you informed.
Shipping Rates & Delivery Times Shipping rates are calculated at checkout based on your location and selected shipping method. Estimated delivery times vary by destination:
- Domestic orders: 3–7 business days
- International orders: 7–21 business days, depending on the destination country and customs processing
International Shipping Veloura Beauty ships internationally. Please note that international orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at [your contact email]. We will work with the carrier to resolve the issue as quickly as possible.
Incorrect Address Please ensure your shipping address is correct before placing your order. Veloura Beauty is not responsible for orders shipped to an incorrect address provided by the customer.
Contact Us For any shipping-related questions, please reach out to us at support@veloura.beauty or through our [Contact page].